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Customer Service Representative

ID de l'offre 19002465 Date de publication 18/10/2019 Lieu: Ciudad Juárez, État de Chihuahua, Mexico
Full time, Contrat à Durée Indéterminée (CDI)
Sales Customer Service

As a Customer Service Representative in the Customer Service team in Polanco, you will be the key point of contact for customers on all daily fulfilment/personalization follow up and manage customer portfolios. You will be responsible for Customer Satisfaction and Service Excellence in terms of order treatment and follow up.


  • You will take total ownership of customers’ orders from the Purchase Order receipt to the delivery and invoicing.
  • You will coordinate the order treatment with appropriate Sales, Technical Consultants, and Sales Operations.
  • You will be responsible for the internal coordination and follow-up of customer requests/claims.
  • You will undertake effective root cause analysis whilst following best practice and quality management processes.
  • You will manage all customer BAU change requests, ensure that the change is recorded, distributed, actioned and billed accordingly.
  • You will check and validate orders received from Sales and Customers.
  • You will review order status and escalate any revenue risk to the Global Customer Service Manager.
  • You will ensure anticipated revenue is billed during the correct month and that the monthly revenue forecast is met.
  • You will be responsible for record management.

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MX_Ciudad de Mexico D.F.,, Mexico

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