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APAC Engagement & Project Manager

ID de l'offre 19001987 Date de publication 25/10/2019 Lieu: Singapour, Singapore
Full time, Contrat à Durée Indéterminée (CDI)
Engineering Solution & Services

As an Engagement & Project Manager, you will lead the Professional Services (PS) engagement phase linked to assigned opportunities. You will be responsible of transforming a PS opportunity in a delivery of Professional Services Sale in the APAC region (consulting, customizations, implementations and training etc). The Engagement Manager works as part of the global PS team. The services offer includes, but not limited to, Cybersecurity Solution projects, Consulting, Customization Service etc in the domains of Strong Authentication, Encryption and key management, and eBanking & eCommerce Cybersecurity

Engagement Management:

  • Manage all PS opportunities to deliver services engagements in APAC region.
  • Contribute with Pre-Sales, Solution Sales, Sales Engineers to the initial design of the solution proposed to the customer. Validate final design in order to have it endorsed by PS team for delivery.
  • Determines the appropriate services offerings for each opportunity. Define a good and adapted packaged offer.
  • Depending on opportunities, Assigns or Request to assign key personnel to customer opportunities and PS engagements
  • Assist sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables.
  • Lead internal project team meetings and meetings with the customer in the pre-sales phase and in handover meeting to delivery team.
  • Work with APAC PS team managers/members to identify PS training needs based on forecasted activity.
  • Provide regular & accurate PS workload forecast in order to plan resources according to the future opportunities and projects.
  • Manage opportunities in Salesforce. Maintain the status as accurate as possible before transferring opportunity to Delivery phase.
  • Maintain contact and communication with all team members, account manager and other participants to ensure conformance with requirements for each potential project(s) and client user expectations.
  • Implement strong program management practices (change requests, issue management, risk management and decision tracking) and contribute to standard client implementation methodologies and management best practices.
  • Implement and strengthen the Services offer (new challenges, new packages, mobile…)
  • In agreement with PS Teams respective Managers, monitor and lead possibilities or actions to subcontract some services to regional or local partners to deliver PS on behalf of us in order to be more responsive or more competitive.

Project Management:

·Delivers the solution in compliance with customer requirements and Thales proposal.

·Drives the project from engagement to invoicing by ensuring customer satisfaction, committed time and quality, project profitability and company interests.

·Completing and validating the functional specifications with the customer.

·Writing the project management plan and making sure of its right monitoring.

·Managing project risks and related action plans.

·Managing customer interface.

·Reporting internally and externally on project progress and issues (responsible for alerts and escalations).

·Ensures the configuration management and archival of project.

·Delivering projects to customer in performing all related activities (acceptance…).

·Ensuring handover to the support team or specific internal/external interface.

·Manage projects through the entire life cycle in respect of budget, schedule and quality requirements.

·Growing long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.

·Anticipating clients’ needs and proposing alternative delivery solutions or business solution in cooperation with sales team.

·Managing and documenting any Change Request (CR), help sales to ensure the customer perceive the value of the CR (up-sell).

·Managing project resources allocations.

·Applying the quality processes and using project management tools deployed in Professional Services departments, in particular:

·Tracking closely the time and costs spent on the project and the Estimate To Completion (ETC).

·Managing billing/revenue recognition tasks and milestones within project work breakdown structure (WBS).

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Singapore, Singapore

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