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Senior Service Manager

ID de l'offre R0073701 Date de publication 06/09/2019 Lieu: Tubize, Wallonie, Belgium
Full time, Contrat à Durée Indéterminée (CDI)
Location: Tubize, Belgium

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Thales Belgium SA, filiale belge et centre de compétences du Groupe, est constituée de 2 sites situés à Tubize (à proximité de Bruxelles) et à Herstal (à proximité de Liège). Le site de Tubize, qui emploie plus de 130 collaborateurs, est spécialisé dans le design, le développement et la fourniture de systèmes d’information critiques pour tout type de plateforme à usage de clients des secteurs de la Défense, de la Sécurité (incluant la Cyber sécurité), de l’Aéronautique et du Transport

We are currently recruiting a

Senior Service Manager

Mission :

You are responsible for one or different structuring service projects for the company. You lead and are accountable for the service deliveries to reach customer satisfaction where technical, industrial, financial and time constraints demand decisive leadership.

In this context, you are the single point of contact for clients, subcontractors and internal dedicated teams.  You coordinate and successfully achieve, with the help of your team, the projects on a technical, industrial, financial, contractual and resources point of view.

This responsibility is exercised from contract signature to the contract completion period.

Main responsibilities :

  • Make sure the contractual requirements are reached and optimized ( for clients but also subcontractors) regarding the budgets, quality standards, deadlines…
  • Manage with efficiency and in a transparent way the customer relationship on a daily basis. You are responsible for the client satisfaction
  • Take initiatives and drive continuous improvement projects
  • Ensure contract and change management processes are fulfilled
  • Be the point of escalation for the clients
  • Create, follow and improve financial results of the projects by identifying solutions &collaborating with the departments involved
  • Responsible for risk management & opportunities
  • Responsible for the security and quality of the products agreements


Educational Background

  • Civil or industrial engineer, Business School Master Degree or equivalent
  • Languages: French, Dutch (professional use required for at least 1 of the 2 languages) and English (professional use mandatory)


  • Broad experience in internal and external projects/programs management in a high-tech and matrix environment, a previous experience in IT ( infrastructure and software development) is required
  • Experience in project management methods ( IPMA, PRINCE II, PMI) and services (ITIL) are required
  • Experience in contract management is required
  • Experience in customer relationship management and with subcontractor is required
  • Experience in Cybersecurity projects is an asset
  • Experience in government contracts is an asset
  • Experience in an international company is an asset

Required abilities

  • Stress resistant
  • Result and partnership-oriented
  • Commitment & Enthusiasm
  • In-depth Problem Solving skills
  • Team player, coaching and communication skills

The selected candidate will be based most of the time in our client's offices, North of Brussels.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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À propos de notre emplacement

Tubize, Belgium

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