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Service Delivery Engineer

ID de l'offre R0087138 Date de publication 11/02/2020 Lieu: Singapour, Centre, Singapore
Full time, Contrat à Durée Indéterminée (CDI)
Location: Singapore, Singapore

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales in Singapore has been present since 1973, providing state-of-the-art solutions for customers in the aerospace, defence, security and transportation markets. Today, Thales in Singapore employs over 600 people and is home to all regional avionics services, a ground transportation integration centre, and regional innovation hub.

Core mission

Thales provides high-value, secure services through business critical solutions for its customers. This role performs second-line customer contact through technical support, and incident, problem and change management on hosted and managed solutions. Being part of a global team delivering 24x7 support, this role incorporates:

  • Continuous service reliability and performances improvement
  • High-quality design and change implementation
  • Disaster recovery solution management to guaranty business continuity
  • Service industrialization improvement by maintaining and enhancing internal tools.

Responsibilites

  • You provide the second-line technical support to customer services on hosted and managed services
  • Manage service requests, incidents and problem through ticketing system
  • Assisting Service Delivery Manager in building & maintaining the best operational strategy (monitoring, reporting, security, high-availability, performance, etc.)
  • Maintain and improve platform monitoring system
  • Continuously improve the services reliability, performances and security
  • Contribute to process improvement initiatives
  • Design and implement changes, deploy patches and fixes delivered by R&D, and adapt solution parameters to make architecture evolutions in accordance with the change management processes
  •             Write Root Cause Analysis report when there is an incident. Define preventive, corrective and improvement actions.
  • Write scripts for system health check and reports. Maintain and enhance internal tools to improve service industrialization, implement automation mechanisms.
  • Adhere to all applicable security and compliance rules. Participate in security audits. Raise alert when there is security non-compliance
  • Participate in the platform handover from setup to production.    
  • Might be to required work non-standard and/or extended work hours, on shift, or 24x7 on-duty support as per business needs if and when required.

EDUCATION and professional experience level

  • Degree in Computer Engineering or related discipline from a well-recognized university
  • 4 to 8 years of related experiences
  • Certifications in ITIL and Cloud technologies are good to have

skills

Technical competencies

  • Linux, WebLogic, SQL knowledge & experience – Mandatory
  • Very good scripting skills in Unix/Shell – Mandatory
  • Must have experience in using Private and Public cloud technologies (AWS, Docker, Kubernetes, etc.)
  • Understanding of GSM architecture, SIM cards, and/or background in telecommunication is a very positive asset
  • Scripting / programming in java, Perl, python etc. are good to have
  • Monitoring tools setup & configuration (Nagios, op5, Prometheus, ELK)
  • Experience in databases – RDBMS (Oracle) and NoSQL (Cassandra)
  • Must be aware of the working & usage of virtual machines, high-availability architecture and tools, networking, firewalls, DNS, load balancers, etc.
  • Web Application Firewalls & Certificate management
  • Experience in using various formats (XML, CSV, SOAP, JSON, etc.) and protocols (FTP, SMPP, HTTP, etc.)
  • ITIL Service Management processes and tools

    Personal skills

  • Fast-learner
  • Excellent logical thinking and analytical skills
  • Can work both independently and within the team
  • Focused on results, ability to understand and apply priorities
  • Ability to work under pressure
  • Excellent communication skills
  • Customer-orientated

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!


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À propos de notre emplacement

Singapore, Singapore

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